Frequently Asked Questions
Everything you need to know about your ÉCLAT experience.
Are your beauty products cruelty-free?
Yes, ÉCLAT is committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of production.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.
Are your ingredients safe for sensitive skin?
While our formulas are designed with high-quality, gentle ingredients, we recommend reviewing the full ingredient list on each product page or performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.